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BOOKING AND WEBSITE USAGE TERMS & CONDITIONS


GENERAL

The Terms & Conditions and the use of this Website is provided by the Royal Hotel, Ladysmith, hereafter “the Royal”. By using this Website the user shall be deemed to have agreed to all the Terms and Conditions as provided on this Website
 

GENERAL TERMS & CONDITONS FOR RESERVATIONS

  • You warrant that by making this booking, you are over the age of 18 and that all information given by you to the Royal is accurate, true and correct.
  • Check in time is from 14h00 and check out time is by 10h00.
  • Room numbers will be allocated on the day of arrival, therefore specific room numbers cannot be guaranteed.
  • Whilst every effort is made to update the information provided on this Website, the Royal accepts no liability for the accuracy and / or completeness of the information provided.
  • The Royal accepts no liability for any loss or damage to your computer or interception, or use, of your credit card information howsoever caused.
  • These Terms & Conditions shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise.
  • These Terms & Conditions constitute the entire agreement between the parties.
  • Any reservation and use of the facilities at the Royal shall be subject to the Royal Conditions of Residence.
  • You agree that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between the Royal and you in terms of which you authorise the Royal to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
  • Rates on offer on this Site are only available in respect of online bookings.
  • Rates are subject to availability, possible fluctuations over special events or peak periods and are subject to review.
  • Rates are for accommodation & breakfast, are inclusive of VAT at the prevailing rate, and are nett and non-commissionable.
  • Breakfast is applicable to the morning after the night’s accommodation. It is not transferable or refundable.
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    PRE PAYMENTS & CANCELLATION POLICY

  • This booking requires a credit card.
  • When making this reservation, the booking will be secured by making full payment.
  • Guests will not be checked in until the reservation has been paid for in full.
  • A payment gateway is operational on this Site. Therefore any credit card details supplied will be charged instantly.
  • All major credit cards will be accepted.
  • Charges and refunds will always be processed in South African Rands.
  • Credit cards are the only form of payment accepted.
  • The original credit card or a signed letter from the credit card holder with a copy of the credit card as well as ID/Passport of the cardholder will be asked for upon arrival at the hotel. A copy may be taken.
  • Payment in respect of other services rendered by the Royal shall be payable by you on departure from the Royal.
  • Comments and queries with regard to payments should be e-mailed with full detail to the Royal.
  • You will be charged for the accommodation for the original reservation that is processed online at the time of making the reservation.
  • If a reservation is extended online the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
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    Cancellation Policy

  • All reservations must be cancelled or amended in writing.
  • Should no written cancellation be received and acknowledged by the Royal, the full deposit will be forfeited and the room will be charged for in full for the entire period of the reservation.
  • The Royal reserves the right to cancel and release non-guaranteed reservations at 18h00 on the day of arrival, if a travel agent voucher / company order / credit card authorisation / pre-payment has not been received, or is indicated on this confirmation of the reservation.
  • 100% cancellation fee applies, for any reservation cancelled 0 – 7 days prior to arrival. 50 % cancellation fee applies, for any reservation cancelled 8 – 14 days prior to arrival. 0% cancellation fee applies, for any reservation cancelled more than 14 days prior to arrival. In the event of a no-show, or should you not arrive on the stated arrival date, a full cancellation fee will be charged.
  • Children’s Policy
    Children under the age of 18 years old, sharing with two adults (subject to the availability of family rooms) will only be charged for their breakfasts, irrespective of whether they eat the breakfast or not. A child sharing a room with a single adult will be regarded as an adult & charged accordingly. Children of 18 years and above shall be treated as adults.
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    CONDITIONS OF RESIDENCE

  • The guest will be required to sign the registration card on arrival and he/she agrees to the Conditions of Residence and will be personally liable for all amounts arising from the residence of him/her self and/or his/her party at the Royal.
  • No food or beverage may be brought into the Royal without the prior written permission of the General Manager.
  • Neither the Royal, its owners, their agents, contractors or employees shall be held liable for any loss, damage, destruction, injury or death which may be caused to any person or the assets, property or any other item of equipment or the likes thereof which may occur as a result of any foreseen or unforeseen event or any act or omission on the part of the Royal, its owners, their agents, contractors or employees.
  • Please be advised that only the number of people booked in the room can stay in the Royal. Should you have an additional guest other than the guests booked, the Royal reserves the right to reserve admission into the room or an additional charge will be levied should the number of guests not exceed the maximum occupancy for that room.
  • Non- residents or visitors are NOT allowed in the Royal rooms after 10.00pm and must vacate the premises before 10.00pm.
  • Respect other guests
    Please be courteous and think of others. Whilst we do not expect silence please keep loud noise to a minimum especially late at night and early morning.
  • No smoking
    Strictly no smoking in non-smoking rooms – even on balconies, in bathrooms or hanging out of windows. If evidence of smoking is detected you will be charged R 500.00 for professional cleaning and deodorising of the room.
  • Please take care of the Royal inventory and other equipment. All intentional damages occurring during your stay shall be charged on your account.
  • Please make sure you do not leave the water running in the bathroom when you leave the room.
  • Please do not walk and stray in the public Hotel areas in inappropriate clothing, i.e. pyjamas, underwear, bathing suit, etc.
  • Free Parking is available at the Royal.
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